sports betting Privacy Policy

This page describes what we collect when you use sports betting and how we keep that data protected. We take your privacy seriously and are transparent about our data practices. When you create an account, deposit funds, or place bets on our sports betting platform, you share information with us—and we explain exactly what we do with it.

Our sports betting platform operates in supported jurisdictions where local law permits. We comply with applicable data protection regulations in each region where we operate. Your data may be processed and stored on servers located outside your jurisdiction, but we apply the same security standards regardless of server location.

This policy covers what personal data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about our data practices, contact our support team.

What Data We Collect on sports betting

We collect different types of data depending on how you use our sports betting platform. When you register, we collect your full name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and comply with Know Your Customer (KYC) regulations.

During identity verification, we collect a photo of your government-issued ID and a selfie. We use these to confirm your identity and prevent fraud. We store these images securely and do not share them with third parties except where required by law.

When you use our sports betting platform, we collect information about your activity—which games you play, which bets you place, your session duration, and your device type. We use this data to improve our service, detect fraud, and personalize your experience. We also collect your IP address and browser information for security purposes.

How We Use Your Data

We use your data for several purposes on our sports betting platform. First, we use it to operate your account—verifying your identity, processing deposits and withdrawals, and maintaining your balance. Second, we use it to comply with legal obligations, including anti-money-laundering regulations and tax reporting requirements.

Third, we use your data to detect and prevent fraud. We monitor account activity for unusual patterns, such as multiple failed login attempts or unusually large withdrawals. If we detect suspicious activity, we may ask you to verify your identity or temporarily restrict your account.

We do not use your data for marketing purposes without your consent. We do not send promotional emails or SMS messages unless you have opted in. You can manage your communication preferences in your account settings at any time.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate our sports betting platform. Our payment processors handle deposit and withdrawal transactions. Our hosting providers store our data on secure servers. Our identity verification provider processes your ID photos and selfies. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

We may share your data with law enforcement or regulatory authorities if required by law. For example, if we receive a court order or a request from a financial regulator, we will comply. We may also share data with other businesses if we are acquired or merged, though we will notify you of any such change.

We do not sell your personal data to third parties. We do not share your data with advertisers or data brokers. The only exceptions are the service providers listed above and situations where we are required by law to disclose information.

How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a period after closure to comply with legal obligations. Typically, we keep account data for at least five years after account closure to satisfy anti-money-laundering and tax reporting requirements. Transaction records are retained for the same period.

Identity verification documents (ID photos and selfies) are retained for the duration of your account and for a period after closure as required by law. After the retention period expires, we securely delete this data. You can request deletion of your data subject to legal retention requirements by contacting our support team.

Cookies and Tracking Technologies

Our sports betting platform uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and keep you logged in. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them).

We use cookies to track your activity on our sports betting platform for security and analytics purposes. This helps us detect fraud and understand how users interact with our games and markets. You can disable cookies in your browser settings, though this may affect your ability to use certain features of our platform.

Your Rights Regarding Your Data

You have the right to access your personal data on our sports betting platform. You can view and download your data through your account settings. You also have the right to request correction of inaccurate data—for example, if your address has changed, you can update it in your account.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account, we will delete your data after the retention period expires. You can also request that we restrict how we use your data or object to certain uses.

If you believe we have mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact our support team first so we can address your concerns directly.

Contact Us About Your Privacy

If you have questions about our privacy practices or want to exercise your rights regarding your data, contact our support team. We serve users across Indonesia, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. We are committed to responding to privacy inquiries promptly and fairly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our sports betting platform. Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.